Privacy Policy

Lhambi understands the importance of protecting your privacy and security. We may change or add to this Privacy Policy at any time without notice, so we encourage you to review it periodically. The following statement outlines our practices for collecting, using, disclosing and managing the personal information we collect from our customers and visitors to our website, www.lhambi.com. By purchasing our products or using our services or our Website, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

WHAT INFORMATION DO WE COLLECT?

Consumer Information

Our commitment to privacy:

We receive and may keep personal information voluntarily given to us when you make a purchase, register on our Website, take part in a special promotion, or provide any other information or unique preferences to better serve you. Personal information is information you provide that lets us know specific facts about you so that we can fulfil your order(s) and/or customize information we deliver to you. This information may include, but is not limited to:

  • Your name, address and phone number
  • Date of birth
  • Your e-mail address
  • Any other information that Lhambi Shoes may voluntarily collect from you from time to time on our Website or through alternate means.

We do not retain credit/debit card information. 

Your personal information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. Some of this information also may be used to contact you about sales and special offers, unless you have opted not to receive promotional communications from Lhambi Shoes.

The personal information we collect may also include information you provide to us about other people. For example, you may provide us with personal information (i.e., name and address) of a merchandise gift recipient. When you provide us with personal information about the intended recipient of a shipment, we use that information solely for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient to provide information pertaining to the status of the shipment. We rely on you to obtain the intended recipient’s consent to our use of their personal information for these limited purposes.

Use of Cookies and Other Technology

We collect and store certain other information automatically whenever you interact with our Website. We want you to be aware that certain online tools exist to help us serve and recognize you when you visit our Website. For example, we collect your IP address, browser information and reference site domain name every time you visit our Website. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website and to personalize your experience or better serve your needs.

You may be familiar with the term “cookies”, which are files stored on your computer’s hard drive by your browser. These cookies may be placed on your computer when you click on a Lhambi e-mail, banner, or on our Website directly. We use this information to understand how users navigate to and around our Website, view product pages, access content and make purchases. These cookies may also be used to track user shopping habits across external websites to gather insight on shopping behaviours and demographic/geographic information such as gender, age and location.

Cookies also allow us to hold selections in a shopping cart when a user leaves our Website without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies “turned on” so that we can offer you a better shopping experience on our Website.

HOW IS RECEIVED INFORMATION USED AND/OR SHARED?

Within Lhambi

Information we collect from you may be shared between all points of contact within Lhambi and, without limitation, its affiliates. We use this information to offer you special promotions, new products, and services and may share your information with affiliated companies. In addition, Lhambi may use such information to:

  • Provide you with timely and reliable fulfilment of requests
  • Deliver merchandise and services that you purchase online
  • Register you on Lhambi.com
  • Respond to your customer service inquiries or requests
  • Communicate offers, benefits and featured items to you
  • Administer giveaways, contests, birthday programs and similar promotions

Outside Lhambi

We do not share with others any personal information that you provide to us through our Website, except with your consent or as described in this Privacy Policy.

Certain business services are performed on behalf of Lhambi by other companies at our request (For example, Shipping). We may share your information with selected vendors that perform services for Lhambi or for other marketing and fulfilment purposes. To perform these services, these companies may, at times, utilize some of the information you have provided Lhambi. This information is used solely for the purposes Lhambi has requested such as administering our Website, maintaining our database, administering and monitoring e-mails, payment processing and authorization, fraud protection, marketing and contest administration, data analysis, data cleansing or for any other requested purposes. These service providers are authorized to use your personal information only in connection with the services they are engaged to perform.

We may also share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when (1) permitted or required by law, or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions, or (3) investigating fraud that has already taken place. In addition, Lhambi reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so. In all cases, this information is not provided to these entities for purposes of marketing to a Lhambi customer.

HOW TO CONTACT Lhambi

If you wish to make changes to your personal information and preferences, send a letter stating this with your name, address and email address to support@lhambi.com, or to our mailing address below. You can also call us at +2348079101010 with your request.

E-mails

When you fill out one of our forms or other requests for information, you may choose to receive e-mail that informs you about new merchandise in our stores or online, as well as special offers and promotions. In addition, we may send you e-mails to help us learn more about you and your preferences. If, after you have shared your e-mail address with Lhambi, you decide that you do not want to receive e-mail from Lhambi, you have several options to let us know of your preferences:

  • You can discontinue promotional e-mails by clicking on the hyperlink shown in all Lhambi e-mails and follow the instructions to indicate your unsubscribe preference.
  • You can contact Lhambi customer service as set forth below.
  • As it relates to questions you might have about our Privacy Policy or if you have a concern that Lhambi may have failed to adhere to this Privacy Policy, please call customer relations at +234 80-7910-1010, e-mail support@lhambi.com

MISCELLANEOUS

Our Policy on gathering information from and communicating with children online

We recognize the unique privacy concerns regarding children. We do not knowingly collect personally identifiable information online from children under the age of 13. If a parent or guardian is made aware that a child under the age of 13 has provided us with personally identifiable information without their consent, please contact us at +234 80-7910-1010 by e-mail at support@lhambi.com, and we will remove the information about the individual from our marketing database.

Our Commitment to Data Security

Lhambi makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Lhambi uses industry standard security techniques on our Website to help protect against the loss, misuse or modification of information that you have provided. When you access your personal information or transmit personally identifiable data to us, that information is stored on servers that we have used commercially reasonable efforts to protect from unauthorized access or intrusion. While we implement the above security measures, you should be aware that 100% security is not possible.